Data We Collect and Why We Use It
When you register, we collect the name, email address and phone number you provide. When you fund your account through bKash, Nagad or Rocket, our payment processor records the transaction reference and wallet number — we do not store your full mobile banking PIN or password
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at any point. We also log device type, operating system version and session timestamps to keep your account secure and to detect unusual login activity. If you reach out through our support channel, the content of that conversation is stored against your account for follow-up purposes.
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We use this data to process your deposits and withdrawals, verify your identity when required, and send you account-related messages such as deposit confirmations. We do not use your data to build advertising profiles or share it with unrelated third parties. Availability of our service depends
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on local law and eligible regions in Bangladesh; we process data in line with the terms you accepted at registration. If your account is closed, we retain a minimal record as required for financial compliance, then delete remaining personal data on a rolling schedule.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.